Any personal information received from visitors to the Centre for Research Excellence (CRE) in Stroke Rehabilitation and Brain Recovery website will be treated as confidential. Email addresses and other contact information that is provided to the CRE by persons requesting information or registering for events will be held on the CRE’s database only. This database will not be provided to another third party without the knowledge and prior consent of the user.
How the CRE collects and handles your personal information
Security of your information
We take all reasonable steps to ensure that security of the information we hold is protected from unauthorised access, modification or disclosure. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. Your information may be stored in hardcopy documents or as electronic data in our software or systems. We maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems. Paper records are stored in locked filing cabinets or store rooms in secure areas.
Where lawful and practicable, you will be given the option to deal with us without identifying yourself (eg. If you are enquiring about the activities that the CRE undertakes). Individuals should be aware that contact details are required in order for the Florey and HMRI to issue tax-deductible receipts. While we seek to recognise the contributions of our donors and supporters in our publications, individuals wishing to remain anonymous in our publications and at other public forums should advise this in writing to the Group Director of Fundraising & Marketing for the Florey or the Development Team at HMRI.
Gaining access to information we hold about you
We will, on request, provide you with information we hold about you, unless there is an exception which applies under relevant privacy laws. Access can be denied in certain circumstances. Unless there is an exception which applies under privacy laws we will provide you with a photocopy and/or printout of information held within 14 days. No charge will be made for this service.
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If you find that the personal information is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you. The CRE will provide you with the opportunity to change the way we communicate with you, the information we provide, or opt out of receiving future communications from us. Unsubscribe links are included at the bottom of every email that we send.
Addressing your concerns
CRE Stroke Rehabilitation and Brain Recovery Program Manager
The Florey Institute of Neuroscience and Mental Health
245 Burgundy Street Heidelberg VIC 3084
Phone: 03 9035 7000
Fax: 03 9035 7304
We will respond to your query or concern as soon as possible and will try to resolve any complaint within 10 working days. If this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve your concern.
Participation in research and clinical trials
The relevant privacy procedures at the Florey and HMRI apply for research and clinical trial activities. All research and clinical trials in which you may participate in relation to the CRE are further governed by confidentiality agreements and relevant ethics approvals.